Welcome to sehatekhas.com. We highly value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information (Provided by You):

• Order Details: Name, shipping address, city, and phone number.
• Contact Information: Email address and WhatsApp number.
• Payment Details: Bank account or mobile wallet numbers (only if paying via online methods).
• Health & Wellness Context: Any specific physical details or preferences you voluntarily share with us for product consultation.

Automated Information:

• Time and date of your website visits and pages viewed.
• Your geographic location (derived from your IP address).
• Device type, operating system, and browser information.

2. How We Use Your Information

• To process, fulfill, and dispatch your orders.
• To send order confirmations, shipping updates, and delivery notifications.
• To provide customer support and personalized herbal product consultations.
• To improve our website layout, user experience, and product offerings.
• To send promotional emails or WhatsApp messages about new products and special offers (only if you have opted in).

3. How We Share Your Information

We do not sell or rent your personal information to anyone. We only share it with trusted third parties necessary to operate our business:

• Courier Services: Your name, address, and phone number are shared with logistics partners (e.g., TCS, Leopards, Trax) to deliver your order.
• Payment Gateways: For secure transaction processing (e.g., EasyPaisa, JazzCash, or bank portals).
• E-commerce Platforms & Analytics: Data may be processed through our hosting platforms and analytics tools (like Google Analytics or Meta Pixel) to understand customer behavior and optimize ads.
• Legal Compliance: If required by law, court order, or government regulations in Pakistan.

4. Health Data & Medical Disclaimer

Sehat-e-Khas is a herbal and wellness brand. Any information you share regarding your physical condition is used strictly to recommend appropriate products. We do not provide formal medical diagnoses. Your consultation details are kept strictly confidential.

5. Data Retention

• Order History: Retained for up to three years for tax, accounting, and legal purposes.
• Customer Accounts: Kept active until you request deletion.
• Consultation Records: Retained for up to one year to ensure consistent customer support.

6. Cookies and Tracking Technologies

Our website uses “cookies” to enhance your browsing experience. Cookies help us:

• Remember your login session and language preferences.
• Keep track of items in your shopping cart.
• Analyze site traffic to improve performance.

You can disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our store.

7. Your Rights

You have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request corrections to any inaccurate information.
• The right to request the deletion of your personal data.
• The right to opt-out of marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. If we become aware that a minor has provided us with personal information without parental consent, we will take immediate steps to delete such data.

9. Security Measures

We implement standard security measures to protect your data, including:

• SSL (Secure Socket Layer) encryption for safe data transfer.
• Secure, password-protected servers.
• Restricted access to personal data, limited only to authorized employees.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

10. Third-Party Links

Our website may contain links to external sites (e.g., our social media pages). We are not responsible for the privacy practices or content of these third-party websites. Please review their respective privacy policies.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via a website banner or email. The most current version will always be available on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us: